Overview
Medication Ready for Collection is a strategy used to help streamline the process of contacting your customers who are waiting for medication to arrive in pharmacy, or be compounded. This is done by utilising message templates and sending via regular communication, or Bulk Communications.
Benefits
Saves time - Reduce the need for repetitive phone calls
Messages are recorded - Every message is stored in the customers profile with Timestamps.
Preferred method of notification - Customers generally prefer an SMS for this type of notification.
Easy to use - Once set up, this strategy is very easy to use
Getting Started
Setting up the Custom Message
Log in to your Scrypt.HQ.
Navigate to the Communications page.
Click on Settings.
When in the Communication Settings, Click on the Custom Messages tab
Click on Create Custom Message
Type in a Template Name that you will recognise e.g. Medication ready for collection
Add a Subject Line (optional) - Used if you send this via email
Write your message body in Content.
Submit
Example Message
Hi <<FirstName>>, your medication is now ready for collection at <<PharmacyName>>. If you have any questions, you can reply to this text or call us on <<PharmacyPhone>>. Thanks.
Usage Instructions
When a medication has been completed and ready for the customer to collect:
Navigate to the Customers Profile
Underneath the customers name, click Comms
Scroll down and Select your Medication ready for collection message. This will pre-fill the message body
Edit the message body if required (Optional)
Click Send Message Now
Still need help?
Live Chat: Click the big yellow button at the bottom right of the screen for instant assistance.
Email: Reach out to us at support@scrypt.com.au.
Phone: Call our support hotline at 1800 SCRYPT.