Overview
The Orders page is your central hub for managing and completing incoming customer medication orders in Scrypt HQ. This guide covers everything you need to know.
Quick start
Go to the Orders page.
Locate the customer order you want to process.
(Z Dispense users only) Click Send to Queue to send all eligible items to your dispense software.
If all items are ready, click Quick Complete. If not, click the [+] icon to expand the order.
Update each item's status, then update the Order Status accordingly.
Orders tabs
At the top of the page, toggle between these tabs. Red badges show the number of outstanding orders in each.
Tab | Purpose |
Incoming Orders | Orders still awaiting processing (default tab). |
Partially Ready Orders | Orders with some items pending (for example, on order or too early). |
Completed Orders | Finalised orders, useful for reference or audit. |
Understanding the orders table
Each row is a single customer order. The columns are:
Column | Description |
[+] | Click to expand and view all items in the order. |
Status | The order's progress: Pending, Partially Ready, Completed, or Unable to Fill. |
Created | When the order was created (newest first). |
ID | Unique order number. Click to view the order in the patient's profile. |
Customer | First and last name of the patient. |
Items | Total number of items in the order. |
Brand Substitution | Allowed, not allowed, or no preference. |
Delivery | Marked for delivery or in-store pickup. Hover to view the delivery address.  |
Notes | Shown if the customer added notes. Hover to view.  |
Dispense | (Z Dispense users only) Send to Queue pushes all eRx, inside-repeat and MedChart prescriptions into your dispense queue. Other items are added to the basket as extra notes. You are notified on success, and any unsent orders are flagged. |
Actions | Update the order status (Pending, Partially Ready, Ready, or Unable to Fill), tick Notify customer to send an update, then Update Order to confirm. Quick Complete sets the order to Ready and marks all items Completed. |
View Order | Opens the order within the patient's profile. |
Managing individual items
Expand an order with the [+] icon to view and update item statuses:
Item status | Description |
Pending | Not yet processed. |
Completed | Dispensed and ready for collection or delivery. |
Sent to Queue | Sent to dispense software and being processed. |
On Order | Out of stock and ordered, including an expected arrival date. |
Unable to Fill | Cannot be fulfilled. |
Too Early | Cannot be supplied yet. Set a reminder task if needed. |
Customer notifications
When updating an order's status, you can notify the customer. Tick or untick the blue Notify checkbox before clicking Update or Quick Complete. Customers using the Scrypt Mobile app see updates in real time under the Orders tab and receive push notifications.
Need more help?
Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).