This article is for patients and customers who have a Scrypt Mobile account and want to contact their pharmacy directly.
The Scrypt support team and live chat help pharmacies and customers with technical support. Questions about medication supply, order changes, delivery requests, and similar matters can only be answered by your pharmacy. For these, find your connected pharmacy details using the steps below and contact the pharmacy directly.
Questions your pharmacy can help with
How do I contact my pharmacy?
How do I change my delivery address?
How do I update my order?
I have not received a payment code for my order.
When do I get my order updates?
How do I change the medications in my order?
Has my delivery been sent, and what are the shipping details?
Steps to find your connected pharmacy details
1. Open the Scrypt Mobile app and log in
Make sure the Scrypt Mobile app is installed on your smartphone. Log in using your username and password. Your username is either the email address or mobile number you used when you registered. Continue to use whichever option you chose at registration.
2. Tap Account
After logging in, tap the Account icon at the bottom right of your screen.
3. Tap Pharmacy
On your account page, tap Pharmacy to view your connected pharmacy details.
4. View your pharmacy details
You will see your pharmacy's name, address, phone number, dedicated SMS number (if you prefer to send a text message), and email address. You can now contact your pharmacy directly for any enquiries or assistance.
Having technical issues?
If you need technical assistance, you can contact the Scrypt support team.
Need more help?
Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).