Follow this SOP to selectively reduce consumed quota for specific customer plans, avoiding the need for complete quota reallocation and minimizing service disruption.
📌 What to do
📌 What to do
Use the Refund function in the QP admin to reduce the consumed quota for a specific resource within a customer’s assigned plan.
🌟 Why it matters
🌟 Why it matters
It allows support and ops teams to manually correct overconsumption or system miscounts without resetting the full quota. This creates a precise and auditable quota correction flow.
🛠️ How to do it
🛠️ How to do it
Go to the QP admin:
quantumpuppy.com/admin/customer/customerplan/[PLAN_ID]/change/Scroll to the Quota Usage section.
Locate the resource you want to adjust
Click the Refund button on the right under the Actions column.
In the refund screen:
Confirm Current Usage and Total Allowed values.
In the Refund Amount field, enter the number of units to refund (max = current usage).
Click Apply Refund.
A green success message will confirm the action:
Successfully refunded [X] units of [resource] quotaThe Consumed value in the quota table will update accordingly.
❌ Common mistakes to avoid
❌ Common mistakes to avoid
❌ Refunding the wrong resource line (e.g. similar names like allowed_pages vs allowed_site_auditor_pages)
❌ Attempting to refund more than the current usage (maximum is limited but still editable)
❌ Misunderstanding “Refund” as “Reset” — Reset sets usage to zero; Refund subtracts a defined amount
❌ Not validating that the resource type allows refund (some resources may be non-refundable)
❌ Skipping the confirmation step — always check for the green success banner
❌ Assuming the refund updated automatically in customer-visible areas (it reflects in admin, not necessarily in user dashboard)
💡 Pro Tip
💡 Pro Tip
Start by identifying the resource with the highest discrepancy between expected and consumed usage. Prioritize those for quota refunds.
✅ Once done, the refund takes effect immediately. Logs and consumed values are updated in real time within the plan’s admin view.
📚 Useful Official Resources