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🔁 Reporting Incorrect Voodo AI Responses

How and when to submit the Voodo Feedback Form after a failed AI response

Camilo Aponte avatar
Written by Camilo Aponte
Updated over 2 weeks ago

Use this SOP to quickly report any time Voodoo AI gives an incorrect, incomplete, or unhelpful answer, or when you spot issues in the Knowledge Base.

✅ What to do

🎯 Right after the conversation, submit the ClickUp form and include:

  • The customer’s intent or question (what they were trying to solve)

  • The AI’s response that didn’t work (paste the text or include a screenshot)

  • The actual solution that resolved the issue

  • The resource(s) used to solve it (e.g., KB articles, manual steps, internal links)

  • The Intercom conversation link (if available)

🚀 Why it matters

Your input helps us:

  • Improve Voodoo’s accuracy and coverage

  • Keep the Knowledge Base reliable and up-to-date

  • Identify and fix bugs or gaps in support flows

📍 Where Is the Form?

You can access the form directly via the link below:

🔗 AI – Incorrect Answer Feedback Form in ClickUp

✅ When to Use This Form

Submit the form immediately after any conversation where:

  • Voodoo gave a wrong, incomplete, or confusing answer.

  • You had to step in and resolve the issue manually.

  • You used a resource that Voodoo did not suggest.

📝 How to Fill Out the Form

✅ 1. Identify the issue

  • Did the AI give a wrong, confusing, or incomplete answer?

  • Is something in the Knowledge Base outdated or incorrect?

  • Is there a bug in the workflow, UI, or links?

📝 2. Open the form

📩 Click here to open the form
(The form creates a task automatically, so nothing gets lost.)

📸 3. Fill out the form

Provide as much detail as you can:

  • Type of issue: Choose one or more options.

  • Link to the Intercom conversation

  • Screenshot(s) showing the issue

  • Description of the AI response that failed

  • How it was resolved (if applicable)

  • Correct response

  • Resources used to fix the issue (if any)

🚀 What happens next?

  • Your report becomes a task in ClickUp.

  • The Knowledge & AI team reviews and resolves it.

  • Fixes are implemented as soon as possible (KB updates, AI training, bug fixes).

🚦 Reminders

  • Be specific and clear, especially when summarizing the customer’s intent and the correct answer.

  • Paste all relevant links — these are essential for retraining Fin.

  • Feedback entries are reviewed weekly by the Content & AI Training team.

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