Reconnecting Your Email
There are some instances where it may become necessary to reauthenticate your email account with SeekOut in order to continue to use Candidate Outreach. This may be necessary when your connection expires or if you are prompted to reconnect in order to continue sending campaigns.
Note: Reauthenticating pauses any active campaigns. You will need to manually resume them once your email is reconnected. |
Step 1: Disconnect Your Email
Go to the Outreach Settings tab from the left navigation menu. Under Connected email accounts, find the email you need to reauthenticate, click the three-dot menu on the right, and select Remove Account.
In the confirmation pop-up, click Continue. Once the page refreshes, your email will be disconnected from SeekOut.
Step 2: Reconnect Your Email
Open Outreach Settings
Go to the Outreach Settings tab from the left navigation menu.
Connect Your Account
In the Settings panel, click Connect account. Select I want to connect an account I own, enter your email address, and click Connect email.
Log In and Accept Permissions
Select your email provider (Gmail, Office 365, or Other). You will be redirected to your email provider's login page. Sign in with your email address and password.
After logging in, your email provider may display a permissions screen. Make sure to accept all permissions requested by SeekOut, including:
• The ability to view email message metadata, labels, and headers
• The ability to send mail on your behalf
Confirm Your Account Is Connected
After completing sign-in, you will automatically be returned to the Outreach tab. Verify that your email appears under Connected email accounts in Outreach Settings with no warning icons.
Step 3: Resume Paused Campaigns
If you had active campaigns before reconnecting, you will need to resume each one manually. For each campaign:
Click the Outreach tab.
Click Start Sequence for All.
The campaign status will update to Active and resume within 20 minutes.
Repeat these steps for each campaign that was active before reauthentication.
Optional: Reconnect for Enhanced Outreach Permissions
Enhanced mail permissions allow SeekOut Outreach to more reliably track email bounces and improve out-of-office detection. If your organization's security team has approved this additional scope, you can opt in by reconnecting your email under enhanced permissions.
Note: This section is optional and applies only to organizations whose IT or security teams have approved the use of enhanced mail permissions.
What Enhanced Permissions Unlock
When your organization is on enhanced mail permissions, SeekOut Outreach can:
Catch more bounces, including bounces that arrive outside the original email thread
Distinguish out-of-office auto-replies from real candidate replies
Power smarter reply detection in your campaigns
Basic permissions continue to work normally. Campaigns still send and existing tracking remains active, but the improvements above only apply to accounts on enhanced permissions.
Check Whether Your Organization Is on Enhanced Permissions
Look for one of these banners at the top of your Project Outreach tab or Global Outreach Settings:
Purple banner | Upgrade your mail permissions — Your organization is on basic permissions. See below to opt in. |
Orange banner | Reconnect your account — Your organization has opted in, but one or more accounts are still on basic permissions. You will also see a ⚠ icon next to the affected account in Global Outreach Settings. |
Tip: If you don't see either banner and your accounts show no warning icon, you are already on enhanced permissions. No action needed. |
Enable Enhanced Permissions for Your Organization
Enhanced permissions are enabled at the organization level. To turn them on:
Click Contact support in the purple Upgrade your mail permissions banner. This opens an in-app support chat.
Loop in your organization's admin or IT owner. Enabling enhanced permissions is an organization-wide change, and your IT team may need to approve the updated scope in Azure AD or Google Workspace.
Once support enables enhanced permissions, you and all other users in your organization will see the orange Reconnect your account banner. Follow the steps in the next section to complete the upgrade.
For the full list of what is accessed and how to coordinate with your IT team, see the Enhanced mail permissions in Outreach: what's accessed and how to enable article.
Reconnect Your Account to Activate Enhanced Permissions
When the orange Reconnect your account banner or a warning icon (⚠) is displayed, your current connection is still on basic permissions. Disconnect and reconnect each affected account following the instructions oulined in the above section on Reconnecting Your Email.
From the banner, click Outreach settings, or open Global Outreach Settings directly.
Under Connected email accounts, find the account with the ⚠ warning icon.
Click the three-dot menu and select Remove account, then confirm.
Click Connect account and complete the provider sign-in. Accept all permissions when prompted.
Verify the account reappears under Connected email accounts with no warning icon.
Important: Disconnecting an account pauses any in-flight campaigns sending from that mailbox. After reconnecting, resume each paused campaign manually from its Outreach tab using the steps in Step 3 above. |