Incoming Payments from Stripe
These are Stripe payouts, which are made up of payments for orders taken through Sellar via Stripe, including the associated Stripe payment processing fees.
To help reconcile Stripe payouts, you can see a breakdown of which orders and their associated Stripe fees are included in each payout on your Stripe dashboard.
Take note of the date and amount of the transaction you are trying to reconcile in your bank feed.
Find the matching payout in Stripe dashboard > Balances > Payouts.
Click the payout and scroll down to the Transactions section to view the charges it includes.
These correspond to Sellar orders and you can see the following details:
Gross: order total
Fees: payment processing fees charged by Stripe
Net: total paid out, i.e., order total minus Stripe's payment processing fees
Customer email address
If you need further information, click the charge. Some useful details here include:
Customer: the company name of the customer
Metadata > orderId: Sellar Order ID
This information should allow you to find the corresponding orders to which the transaction should be allocated and the total amount of Stripe fees to be deducted.
Outgoing Payments to Stripe
These are payments for your Sellar invoices, including:
Monthly Subscription Fees
Opening Order Fees
Sellar Shipping Charges
To help reconcile Sellar invoices, you can view them from Sellar by going to Settings > Billing to access your billing portal.
Take note of the date and amount of the transaction you are trying to reconcile in your bank feed.
Scroll down to Invoice History and find the matching invoice.
Click the invoice and then View invoice and payment details for further information.
This information should allow you to find the corresponding invoice to which the transaction should be allocated.
If you have any questions regarding Stripe payouts or Sellar invoices, please contact accounts@sellar.io and we’d be happy to help.