👆 If payment has been made outside of Sellar, you will need to arrange the refund via your bank.
Cancel order and refund payment
For orders paid on Sellar via Stripe, you can refund from the order page in Sellar by following the steps below:
Find the order in Sellar.
Click the three dot menu and select Cancel & Refund
Select cancellation reason and add a message for the customer if required
Hit Cancel
The order will be marked cancelled and the full order amount will be refunded to the customer's original payment method in 5-10 business days.
Refund without cancelling order
For orders paid on Sellar via Stripe, you can refund from your Stripe dashboard by following the steps below:
Take note of the customer email, payment date and amount of the order for the payment you'd like to refund.
Find the matching payment in Stripe dashboard > Transactions.
Click the three dot menu and select Refund payment.
Check the amount to be refunded and add reason for refund.
Hit Refund.
The specified amount will be refunded to the customer's original payment method in 5-10 business days.