Before you get started
Some key information on refunds in Sellar before you start processing them.
Refunds through Stripe take 5-10 business days to process back to the Customer's original payment method
Full refunds can only be completed through Sellar. Which will cancel the order.
Partial or refunds without cancelling an order must be completed through Stripe.
Cancel order and refund payment
For Customers who has paid on Sellar via Stripe, you can refund from the order page in Sellar. This will cancel the order.
Find the order in Sellar in your Order List. Click the order to open it up.
Click the three dot menu in the top right and select Cancel & Refund.
Select cancellation reason and add a message for the customer if required.
Hit Cancel. This cannot be undone.
Your Customer will receive an email to update them.
The order will be marked cancelled in Sellar.
Refund without cancelling order (or a partial refund)
If a Customer has paid twice or you wish to refund one item for example. You are able to refund your Customer and keep the order open in Sellar. These must be processed in Stripe.
Find the order in Sellar in your Order List. Click the order to open it up.
Towards the bottom of the order information you will find invoice section. Select View on Stripe. This will take you right to this transaction in Stripe.
Click the three dot menu and select Refund payment.
Check the amount to be refunded and add reason for refund.
Hit Refund.
For more information on refunds in Stripe can be found here.