1. How does the 30-day free trial work?
You can use all features of your chosen plan free for 30 days. No credit card is required upfront. Once your trial ends, you will automatically move into your selected pricing plan depending on your order volume.
2. When will I be charged?
You will only be billed after your 30-day free trial ends and once you've fulfilled the minimum number of monthly orders associated with your selected plan.
Growth Plan: Billing starts if you process 0–1000 orders per month. ($19/month)
Pro Plan: Billing starts if you process 1001–5000 orders per month. ($39/month)
Enterprise Plan: Billing starts if you process 5001–10,000 orders per month. ($89/month + $7 for every additional 1000 orders beyond 10,000)
3. What if my order volume changes during the month?
Your plan is determined by your monthly order volume. If your volume increases or decreases, you will automatically move to the appropriate plan in the next billing cycle.
4. Can I upgrade or downgrade my plan at any time?
Yes, plans can be upgraded or downgraded at any time. Your billing will reflect the new plan in the following billing cycle.
5. Is there an additional charge per seller account or email request?
No. All SellerMetrix plans include unlimited seller accounts and unlimited email/review requests.
6. What happens if I exceed 10,000 orders in the Enterprise plan?
For the Enterprise plan, you'll be charged an additional $7 for every extra 1,000 orders beyond the first 10,000 orders per month.
7. Are there hidden fees or long-term contracts?
No. SellerMetrix pricing is transparent. There are no hidden fees or required long-term contracts, and you can cancel at any time.
8. How does billing work for Shopify users?
If you're using SellerMetrix with a Shopify integration, billing will be handled separately and not through the Shopify Billing API. After your trial ends and you've reached the required monthly order threshold, you'll be prompted within the SellerMetrix dashboard to enter your payment details to continue using the service.