We evaluate each item you packed in the Sellpy bag, to see which items should go up for sale. Items that are not being put up for sale are marked as rejected. You can review the sorting via your Sellpy account and within 72h choose if you want the rejected items to be returned, re-evaluated or donated to charity.
What does the sorting process look like?
When we go through your Sellpy bag, we evaluate each individual item to determine whether it should go up for sale or not. Items valued at 5 EUR* or more will be put up for sale.
The evaluation of the second hand value is based on all of our previous sales at Sellpy. We insert all relevant information concerning your item in our system, such as brand, type of item and condition. Our system then uses an algorithm to determine the item’s sales probability based on historical sales or similar items. The sorting system and algorithm are improved every time a new item is registered.
Why are only items valued at 5 EUR* or more posted for sale?
The reason why we evaluate each item’s second hand value is because we only want to publish ads for items that we believe will be sold.
What happens to the items that will go up for sale?
After the initial sorting is completed, items move on to the next step in the process to be described, photographed and packed. During this time, the items are marked as "Processing" on your Sellpy Account.
When the ads are completed, you are updated by email and can review the ads on your Sellpy-account. You can make adjustments to the price and description. Choose if you want to publish the ads right away, after 3 days they will be published automatically.
What happens to my rejected items?
If the system judges an item to be valued as less than 5 EUR, considered not to be in good condition or unsellable according to Sellpy's guidelines, they are marked as "rejected".
As soon as the sorting of your bag is completed, you are notified, you can review the sorting via your Sellpy account. Here you can see the reason why items might be marked as rejected. Within 72h you have the option to choose if you want the rejected items to be returned or re-evaluated. If you don’t select an option, the rejected items are donated to charity or recycled.
Why is my item rejected due to trademark infringement?
Sellpy only sells authentic items. If the authenticity cannot be guaranteed when evaluating the item, the item is rejected. If you have a certificate of authenticity, for example a receipt, upload the receipt by requesting a re-evaluation via your Sellpy account. The option to request re-evaluation for trademark items is open for 7 days. If you don’t have a certificate of authenticity you can request to have the item returned.
How do I request re-evaluation of rejected items?
If you are not satisfied with Sellpy’s sorting, you can request a re-evaluation of rejected items within 72 hours via your Sellpy account. For items rejected due to brandy copy or trademark infringement, the time to ask for re-evaluation is 7 days. The items will be reviewed again and either put up for sale - or rejected again and donated to charity.
You can add the option to have items returned if they are rejected again after the re-evaluation. A return fee of 4.99 EUR* will be charged when submitting your re-evaluation request. The return fee covers all rejected items from the same sale. If you want several items to be re-evaluated or returned, you need to submit one request per rejected item.
If all rejected items are put up for sale and no items are sent back, we will refund you the shipping cost automatically after 14 days.
How do I request a return of rejected items?
When we have finished the sorting of your Sellpy bag, you as a seller can request to have rejected items returned within 72 hours via your Sellpy account.
You can get your rejected items back by:
Go to "My sales" and select the sale in question via your Sellpy account, or follow the link in the email that informs you about the rejected items.
Click on the “Rejected ” category.
Click on the ad you want to have sent back.
Then select one of the two options “Send back” or “Request reevaluation”.
When you have chosen the option to have the item returned, you pay a fixed shipping cost. This cost covers all rejected items in the same sale that you want us to send back to you. If you want to return more rejected items, you pay the shipping cost for the first item and then carry on by selecting the remaining items that you want returned.
*Local prices may differ. Check your local website.