Sellpy offers you to return something from your purchase within 30 days of receiving your order, as well as making a complaint. Sellpy offers you a 3-year right of complaint in accordance with the Consumer Purchase Act. Items must be in the same condition as when you bought them and still have their tags. After processing your return/complaint, we will refund the value of the item.

If you have changed your mind and no longer want the item you bought, you can make a return. You register your return through your Sellpy account by following the steps below:

Once you have registered your return, you can see the shipping options for returning the item. You can send back your returns with Sellpy's return slip, which costs 5.99 EUR. The cost is deducted from your refund once we have received your returns. You can find the return slip in the order in your Sellpy account after you have registered the returns.

You can also choose to send your return with your own shipping method with Postnord. This is only possible for smaller packages. Please note that we are not able to pick up packages from agents and that it is your responsibility to have the package delivered to Sellpy's warehouse. See which address to use in your return view. It may differ depending on how big and heavy your package is.

Please note that the Sellpy tag or ID label of the item must still be attached when you return the item.

If you have received an item that does not match the description or is defective - for example if it’s fault marked or broken - you can make a complaint. Follow the steps below to register a complaint:

Sellpy will review your complaint. You will be updated within 2 working days by e-mail when the complaint has been reviewed.

Sellpy offers you a 3-year right of complaint in accordance with the Consumer Purchase Act. It applies to extensive defects found during normal use of the item. The right of complaint does not cover errors, damage and wear and tear that have directly or indirectly occurred due to negligence, incorrect use, lack of maintenance, violence or unauthorized intervention.

If you discover errors/deficiencies in an item, it is important that you inform us as soon as possible after you discover the error/deficiency that you want to complain about the item.

In the event of an approved complaint, Sellpy provides you with a pre-paid return label to returned the item to us. Please do not return your claimed item to us until we have reviewed your complaint

It is fine to send back several returns and complaints from the same order in one package. You then only need to use 1 return label that you put on the outside of the box.

Returns or complaints from different orders are sent back by order in separate packages. You download one return slip per order in your order view.

We refund returns and complaints that are sent back to us no later than within 14 days of receiving the package in our warehouse, but it usually goes faster than that. When we have handled your return/complaint and reimbursed you, you will receive an email with a confirmation.

It can take about 5 banking days for the refund to reach you. If you have not received your refund within 30 days of us receiving your package, you need to contact customer service via email, chat or phone.

You are refunded to the same payment method that you used when purchasing the order. If you partly paid the order with Sellpy Credits, then you are at first hand refunded in Sellpy Credits.

If you have not received all or part of your order, as well as if your order has been damaged during transport - please read this article for help: What do I do if my order is damaged or missing?