Every time an item is sold, your share of the sales is added to your sales balance. You can request a payout from your balance and choose if you want to have the money paid to your bank account, converted to Sellpy Credits or donated to charity. As a seller, you cannot become liable for payment at Sellpy.
How do I withdraw my share of the sales?
As a seller, you have a balance on your Sellpy account where we add your share of each sold item. You choose what you want to do with your share - you can have it paid to your bank account, exchange it for Sellpy Credits (read about Credits here) or donate it to charity. Your balance is saved for 3 years.
Guide to requesting a payout from your balance
Log into your Sellpy account
Click on ‘Home’ and on ‘Request payout’
Click on ‘Request payout’
Choose how to payout your share - bank account, Sellpy Credits or donate
Fill in the amount you want to payout
Confirm by clicking “Request payout” at the bottom of the page
After the first time you’ve requested a payout, we send you a verification email to confirm the payout before it can be processed.
Note, if you requested a payout to a bank account, it can take up to a week for the money to be transferred.
Why do I get an error message when requesting a payout?
If you get an error message when requesting a payout, this is usually because the details aren’t filled in correctly. Double check if the amount for the payout as well your bank account details are added correctly.
What should I do if I’ve got an email that my payout failed?
If your bank account details are incorrectly submitted, we are not able to complete the payout. In that case, we cancel the payout and place the share back on your balance. You will receive a notification via email and should update your bank account details when requesting a new payout.
What does it cost to use the sales service?
When selling with Sellpy, the ad fees are initially reserved on your balance when the sale starts. The cost for our sales service is deducted first when your items are sold or donated, and depends on the final price. The more expensive item you sell, the bigger the amount of the sales value you keep.
Your share is 40% on the final prices up to 50 EUR, and then you get 70% on the share that exceeds 50 EUR. From your share, the ad fee of 1,20 EUR* is deducted.
How does the ad fee work?
The ad fee is applied on all items published for sale. For transparency, the ad fees are initially reserved on your balance when the sale starts. Once your share of sold items covers the cost for the ad fees, you are able to request a payout.
If an item is not sold by the end of the sales period, the ad fee reservation is removed and the amount deducted from your balance.
Can you show the calculation of my share with an example?
As an example to display how your share of the sale is calculated, let’s look at a few examples below:
Final price: 70 EUR
You share: 32,80 EUR = 40% x 50 EUR + 70% x 20 EUR - 1,20 EUR*
Final price: 35 EUR
You share: 12,80 EUR = 40% x 35 EUR - 1,20 EUR*
Final price: 0 EUR (item not sold)
You share: 0 EUR (ad fee is deducted from your balance)
What happens if my sold item is returned or claimed?
Sellpy offers our buyers a 30 day return policy, as well as the right to register a complaint in case there is something wrong with the item.
If your sold item is returned, you are not affected as a seller. Sellpy takes care of the return process and further actions, while you as seller get your share
If your sold item is claimed and cannot be published for sale again, neither you as a seller nor Sellpy receive its share of the sale. The previous sales share is deducted and paid back to the buyer. All claimed items are visible on your sales profile.
Can I become liable for payment?
As a seller, you cannot become liable for payment. Once your share of the sale has been added to your balance, Sellpy’s fees have already been deducted.
If your balance is negative due to a complaint, you don’t have to pay Sellpy, but the negative amount will be settled once more of your items are sold. If your balance is negative when you choose to deactivate your account, the negative balance will be canceled.