Every time an item is sold, your share of the sales is added to your sales balance. You withdraw you share by choosing if you want to convert it to Sellpy Credits, to your bank account or donate it to charity. As a seller, you cannot become liable for payment at Sellpy.
How do I withdraw my share of the sales?
As a seller, you have a balance on your Sellpy profile where we add your share of each sold item. You choose how you want to withdraw you share - to your bank account, convert to Sellpy Credits or donate to charity.
Follow the steps below to withdraw you share:
Log into your Sellpy profil
Click on ‘Home’ and on ‘Request payout’
to requesting a payout from your balance
Log into your profile
Click on ‘Home’ and on go into your Sellpy balance here
Click on ‘withdraw share’
Choose how to withdraw your share - bank account, Sellpy Credits or donate
Fill how how much you want to withdraw
Confirm by clicking “Withdraw share” at the bottom of the page
The first time you withdraw your share to a bank account - or if you switch bank account - we send you an email to verify the bank account. Note that it can take up to 5 working days for the share to be transferred to your bank account.
Why do I get an error message when withdrawing my share?
If you get an error message when withdrawing your share, double check that your bank account is correctly written. The bank account number should be written without blank spaces or other special characters.
What should I do if I’ve got an email that my request failed?
Is bank account details are incorrectly submitted when withdrawing your share, the transfer to your bank cannot be completed. We inform you over email and should make a new attempt to withdraw your share using the correct bank account details.
What does it cost to use the sales service?
You can see the full price list for selling with Sellpy here. The cost for our sale service is deducted first when your items have been sold - or donated - and depends on the item's final price. For more expensive item, your receive a bigger share of the sales.
Your share is 40% of the item's final prices up to 50 EUR, then you get 70% on the share that exceeds 50 EUR. From your share, the advertisement fee of 1,20 EUR* is deducted.
What is the advertisement fee?
The ad fee is applied on all items that are published for sale. For transparency, the ad fees are initially reserved on your balance when the sale starts. Once your share from sold items covers the amount reserved for the advertisement fee, your are able to withdraw your share.
Below is example of how your share is calculated for different final prices:
Final price: 70 EUR
You share: 32,80 EUR = 40% x 50 EUR + 70% x 20 EUR - 1,20 EUR*
Final price: 35 EUR
You share: 12,80 EUR = 40% x 35 EUR - 1,20 EUR*
Final price: 0 EUR (item not sold)
You share: 0 EUR (ad fee is deducted from your balance)
What happens if my sold item is returned or claimed?
Sellpy offers our buyers a 30 day return policy, as well as the right to register a complaint in case there is something wrong with the item.
If your sold item is returned, you are not affected as a seller. Sellpy takes care of the return process and further actions, while you as seller still get your share of the sale
If your sold item is claimed, neither you as a seller nor Sellpy receive its share of the sale. The previous sales share is deducted and paid back to the buyer. Claimed items are visible on your sales profile
Can I become liable for payment?
As a seller, you cannot become liable for payment. Once your share of the sale has been added to your Sellpy balance, Sellpy’s fees have already been deducted.
If your Sellpy balance is negative due to a complaint from a buyer, you don’t have to pay Sellpy. The negative amount will be settled when more of your items are sold. If your balance is negative when you choose to deactivate your Sellpy profile, the negative Sellpy balance is canceled.