Sellpy offers different shipping options depending on your local country. Your available shipping alternatives are shown in the check-out. Information on how you can get your package sent back if it has been returned to Sellpy, and how to change the delivery address can be found below.
How will my order be delivered?
When shopping on Sellpy's webstie, you will see the available shipping options we can offer your in the cart before you pay.
How do I track my order and receive delivery updates?
Depending on the shipping company you have chosen, you will receive updated about your delivery via email, text message or in the shipping provider's app. Make sure that you have entered the correct email and mobile number in the cart so that you receive delivery notifications.
Which countries does Sellpy deliver to?
Sellpy’s buying service is available in 24 countries within the EU, which are the following: Sweden, Germany, Poland, Czech Republic, Slovakia, Austria, Denmark, Netherlands, Belgium, Lithuania, Luxembourg, Croatia, Finland, Estonia, Italy, Latvia, Slovenia, Ireland, Spain, France, Hungary, Bulgaria, Romania, Portugal.
Below you can find which freight company we offer in your country:
Austria: DHL
Denmark: PostNord, Budbee, DHL
Finland: PostNord, DHL, Budbee
Germany: DHL
Netherlands: Budbee, DHL
Belgium: Bpost, Budbee
France: Colissimo
Czech Republic: PPL. A Company by DHL
Poland: DHL, InPost
Sweden: PostNord, CityMail, Airmee and Budbee
EU countries (outside the listed ones above): DHL
How long is the delivery time?
See the list below to find the estimated time of delivery for your country:
Country | Delivery time* |
Sweden, Germany, Poland, Czechia, Slovakia | 2-3 days |
Austria, Denmark, Netherlands, Belgium, Lithuania, Luxembourg, Croatia | 3-5 days |
Finland, Estonia, Italy, Latvia, Slovenia, Ireland, Spain, France, Hungary | 4-7 days |
Bulgaria, Romania, Portugal | 4-5 days |
*The delivery time is based on when your order has reached the shipping company. See the estimated delivery date in your order confirmation email.
How do I change my delivery address?
If you have bought from Sellpy before, we have your address saved and you can update it in the shopping cart before completing the purchase. After the purchase is completed, you will see the selected delivery address in your order confirmation.
Can the delivery address be changed after I completed the order?
If you need to update your delivery address after you have completed the purchase, you need to contact our customer service before the order has been shipped from Sellpy's warehouse for help. Reach out to our support team in the chat and provide your order number and correct delivery address for quickest help.
Can the delivery address be changed if my order is sent to the wrong address?
It’s not possible to change the delivery address after the order is sent from Sellpy’s warehouse.
What happens if I can't receive my package?
If you don't pick up your package from the post office/box in time or your home delivery fails too many times, your order will be returned to Sellpy. When the package arrives at our warehouse, the items will be processed as returns and put up for sale again. You will be refunded for your purchase to the same payment method used at purchase.
Can the order be resent if it is returned?
Yes, we can resend your order if the package is returned to us. To do this, you need to contact our customer service before the items have been refunded. When the items are handled as returns and refunded, there is no possibility to resend the package.