We currently offer home pick-ups of Sellpy bags in large parts of Sweden, Finland, & Denmark. If you live outside our pick-up area, send in the Sellpy bags via a post office. You’ll be notified once the bag has reached our warehouse and is registered on your profile.
How do I send my Sellpy bag via a pick-up?
Home pick-ups of Sellpy bags are available in larger parts of Sweden, Denmark or Finland. Our pick-up partner in your area is stated on our website when completing the booking.
How do I book a pick-up?
If you live within our pickup areas in Sweden, Denmark or Finland, you can book a pickup via your Sellpy profile here. After you have completed the booking for pick-up, you’ll receive a confirmation email from Sellpy, as well as a separate notification from our pick-up partner.
How does the pick-up work?
At the time of pick-up, you will receive updates from our pick-up partners until they have arrived at your place. You don’t have to be at home during the time of pick-up, but can simply leave the bag outside of your door. When the pick-up is completed, you’ll receive a notification.
Please note that the bag and its content is at your responsibility until it’s picked up.
What should I do if my pick-up fails?
Sometimes things don’t go as planned and your booked pick-up fails. It could be because something unexpected happened to our pick-up partner on their way to you - or that you left home without putting the bags out.
Either way - don’t worry! You can easily re-book your pick-up for a new date via the notification from our pick-up partner.
Can I change the date and time of my pick-up?
Yes. For pick-ups booked with Airmee or Budbee, you can easily adjust details like the pick-up day, time, door code, instructions, or contact name directly via your booking link.
You'll find your booking in the text message from our pick-up partner, inside their app, or on your Sellpy pick-up page.
Can I change the number of bags for my pick-up?
If your pick-up is with Airmee: you can update the bag count in the Airmee app or tracking page until 12:00 on the day of pick-up.
If you've booked your pick-up with Budbee: adding extra bags is not possible, so you will need to book an additional pick-up instead. Note that you can only have one ongoing pickup at a time, which means the first pickup needs to be completed before you can book a new one.
Can I change the address of my pick-up?
Pick-up address can’t be changed once booked. If you need to send bags from a different location, get in touch with the pick-up partner or Sellpy customer service to cancel the original booking, and then you can place a new one with the new address.
Can I cancel my pick-up?
Yes. If you need to cancel, simply reach out to either the pick-up partners' customer service or Sellpy's customer service team, and we’ll get that sorted for you.
How do I send my Sellpy bag via a post office?
To send in the bag via a postal office, simply use the printed shipping label you have received when ordering the Sellpy bags. If you need a new shipping label for the Sellpy bag, you can download it from here.
Our shipping partner differs depending on which country you live in:
Postnord (Sweden, Finland, Denmark)
DHL (Germany)
La Poste (France)
PostNL (Netherlands)
bpost (Belgium)
Österreichische Post (Austria)
PPL (Czechia)
InPost (Poland)
Make sure to keep the receipt from the postal office!
What are the next steps after I’ve sent my Sellpy bag?
As soon as your bag is picked up or dropped off at the postal office , our partners will make sure that the bag is delivered safely to Sellpy. Good to know is that depending on where you live, the shipping process can take up to 2-3 weeks - of course the bags are traceable all the way to our warehouse.
Once the bag has arrived at our warehouse, we’ll register the bag on your profile and send you an update by email. The bag is then stored in our warehouse until it’s time for your bags to be assorted and put up for sale.
When will my sale start?
You can always track the waiting time on your sales page here in order to stay updated on how long it’s left until the sale starts. The stated waiting time for your sale starts is an estimate of when we believe we will assort your bags. It means that the estimate can change depending on how many bags that lay before you in the queuing system, and also on how many bags we are manage to handle each day. The estimate is updated on a daily basis and it might look like it stands still, which it in fact does not do.