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Data, Security & Privacy

We know your family and financial information is personal. We take care to handle your data responsibly and to keep your account secure while you use Sencillo.

Updated over a month ago

What information we use

To provide the service, we use the details you add in your account, such as:

  • Your account information

  • Your children's education details

  • The inputs needed to estimate education costs

  • Information you provide when exploring finance options or requesting loan quotes

We only use this information to deliver and improve your experience with these features.

How we protect your account

We apply security controls to help protect your data and reduce unauthorised access.

We work to keep your information as safe as possible and continuously review our approach.

What you can do to stay secure

You can help protect your account by following a few simple steps:

  • Use a strong, unique password

  • Do not share your login details

  • Log out on shared devices

  • Keep your contact details up to date so we can reach you if needed

Managing your information

You can review and update key information in your account so your projections stay accurate.

If you need help with account updates or have a question about your data, contact support.

Troubleshooting

I cannot access my account

  • Check that you are using the correct email and password

  • Try resetting your password if needed

  • Make sure your internet connection is stable

  • If your still cannot sign in, contact support

Still need help? Message us via the Support page.

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