Common quick fixes
Refresh the page and try again
Close and reopen the app in your browser
Check your internet connection
Make sure your browser is up to date
Try using a private/incognito window
Trouble signing in
If you cannot access your account:
Check that your email and password are entered correctly
Make sure there are no extra spaces in your email address
Try resetting your password if sign-in keeps failing
If you created your account recently, wait a minute and try again
Issues adding children or education details
If you cannot save or update information:
Check that all required fields are completed
Review dates and amounts for typing mistakes
Save again after refreshing the page
If a button is not responding, reopen the page and try one more
Projected costs or financing options not showing
If your results do not appear:
Confirm your child and education details are saved
Check that key inputs (such as dates or costs) are filled in
Refresh and revisit the page
Try again from a different browser
Problems requesting a loan quote
If a quote request does not go through:
Review all fields and complete any missing information
Check for any on-screen error messages and correct the highlighted fields
Submit once, then wait for confirmation before trying again
If you are unsure whether it submitted, contact support
Troubleshooting
Issue continues after trying the steps above
Note what you were doing when the issue happened
Take a screenshot of any error message
Include the time the issue occurred and your device/browser details when you contact us
Still need help? Message us via the Support page.