Why do we require additional information?
As part of our due diligence procedures, we periodically request for additional information to help confirm ownership of your account, proof of funds, payment instruments, or email address. These checks are essential to ensure the safety of all SendApp users.
What additional information may be required?
The following information/documents may be required from you as part of our due diligence procedures:
A screenshot of all the cards used in funding both attempted and successful transactions (front and back with middle 6 digits masked out)
A selfie of you holding each of these cards (middle 6 digits must be masked out) with your name clearly displayed.
A valid means of identification
A statement of account showing these debits, your name and the masked card PAN (first 6 and last 4 digits only)
Your relationship with the beneficiary
The purpose of the transaction