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Referral Errors

Learn about referral related errors and how to resolve them

Updated over 10 months ago
  1. Error: Referral program is not available in your country. We’ll let you know when we launch in your country/region.
    Meaning: This means that your current sign up country is not eligible to participate in the referral program. You will not be able to refer other users, neither will you be able to sign up with an eligible users' referral code/link.

  2. Error: Sorry, this referral code is not eligible for rewards
    Meaning: You cannot sign up with this referral code because the referrer’s account is currently suspended or terminated. Inform your referrer to contact our support team for assistance

  3. Error: Your minimum sending amount must be higher than your referral bonus.
    Meaning: When redeeming your referral reward, the amount you are sending must be higher than the amount in your referral balance.

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