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ID Verification Errors

Learn about ID verification / liveliness check related errors and how to resolve them

Updated over 10 months ago

  1. Error: Date of birth mismatch
    ​Resolution: The date of birth you entered while signing up does not match the date of birth on the valid ID you provided. To resolve this, follow the prompt on your dashboard to update your date of birth, ensuring it matches the date of birth on your valid ID.
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  2. Error: Name mismatch
    ​Resolution: The name you entered while signing up does not match the name on the valid ID you provided. To resolve this, follow the prompt on your dashboard to update your name, ensuring it matches the name arrangement on your valid ID.

    1. First name

    2. Middle name

    3. Last name
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  3. Error: Country mismatch
    ​Resolution: The country you entered while signing up does not match the country on the valid ID you provided. To resolve this, follow the prompt on your dashboard to update your sign up country, ensuring it matches the country that issued your valid ID.
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