The time it takes to successfully complete your transaction depends on the recipient’s country and delivery method.
If your transaction has not moved to a “processing” status within 30 minutes of making the payment, OR
If your transaction is “processing” longer than the time specified for delivery
Contact our support team via the In-app chat messenger on your dashboard or send an email to send@flutterwavego.com. When contacting us, please include the following information:
Session ID (30 digits long): This is proof that the transfer was made. You would typically find this on the receipt generated by your bank after completing the payment. If you cannot locate this, please contact your bank for assistance.
Sender’s account number,
Sender’s bank
Virtual account number & bank sender transferred to
Transaction reference number. To locate this;
Login to your Send App account,
Navigate to the transactions tab,
Locate and select the affected transaction,
Locate the reference number and copy it.
Date of payment
Amount paid
Reason for complaint