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Create an autoreply

How to create an automated reply message (autoreply)

Updated over a month ago

  1. Click “Autoreplies” on the left sidebar.

  2. Click "+Autoreply"

  3. Set the "Initial Message" content, ensuring that it requires a specific response (e.g. 'Yes' or 'No')

  4. Click "Add Reply".

  5. Set the "Expected Reply", e.g. 'Yes'

  6. Compose the messages (text, email, voice) you would like to auto-reply for 'Yes'

  7. Click "Add Reply" again.

  8. Set the "Expected Reply", e.g. 'No'

  9. Set the messages (text, email, voice) you would like to auto-reply for 'No'

  10. Click "Save" to save the autoreply

    NOTE: You can use any type of expected reply (e.g. 1 or 2, YES or NO, Y or N) and you can automatically reply with one message per expected reply.

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