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Create message sequence

How to create a message sequence

Updated over a week ago

  1. Click “Message Sequences” from the left sidebar.

  2. Click on the blue box in the upper right-hand corner called “Add a New Sequence”

  3. Set the "Initial Message" content, ensuring that it requires a specific response (e.g. YES or NO)

  4. Click "Add Reply".

  5. Set the "Expected Reply", e.g. YES

  6. Set the messages (text and/or email) you would like to auto-reply for YES

  7. Click "Add Reply" again.

  8. Set the "Expected Reply", e.g. NO

  9. Set the messages (text and/or email) you would like to auto-reply for NO

  10. Click "Save" to save the sequence

    NOTE: You can use any type of expected reply (e.g. 1 or 2, YES or NO, Y or N) and you can automatically reply with one message per expected reply.

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