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Why do some senders have issues sending images to me?

Some helpful information to check having issues sending images by text

Updated over 2 weeks ago
  1. File is too large: The total size of the message text and image must be under 5MB for our system, but carriers often limit to smaller file sizes:

AT&T

1 MB

T-Mobile

3MB

Verizon

1.2 MB

US Cellular

500 KB

2. Unsupported File Types: most carrier support PNG and JPG

3. Sender Must Enable Mobile Data: MMS requires cellular data (not wifi)

4. Low Cell Signal: Ensure you have at least 2 bars of signal strength

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