Issue
I run a self-hosted Sentry instance and need help from Sentry Support.
Applies To
Self-Hosted Users
Support
Resolution
Sentry Support does not provide dedicated support for self-hosted instances. Support is for Sentry SaaS customers only.
Sentry Support also cannot access your self-hosted infrastructure. Use the self-hosted docs and community channels below.
Start here
Confirm you are on self-hosted, not SaaS. See How can I tell if my Sentry organization is hosted or self-hosted?.
Check the self-hosted troubleshooting guide.
Review the self-hosted documentation and self-hosted support principles.
Where to get help
Problem type | Where to go |
Setup, install, upgrade, or missing self-hosted docs | |
Product functionality (auth, features, broken UI behavior) | |
SDK configuration or SDK bugs | The matching Sentry SDK repository on GitHub |
Community discussion | Sentry Discord |
Responses on GitHub and Discord are community-led. Sentry engineers may answer when they can. There is no guaranteed response time.
If you need Sentry Support, migrate to SaaS. See How can I migrate my self-hosted organization to SaaS Sentry?.