Issue
I have an existing Sentry organisation in the US region with a paid plan, I'd like to open a new Sentry organisation in the EU region but I don't want to hold two subscription temporarily.
Applies To
Existing Sentry Customers in the US Region
Resolution
We can provide some assistance for individuals looking to migrate their subscription from a US region org to an EU region org (or vice-versa).
*Please note we can only assist in credit transfers for annual subscriptions.
Please complete the following steps:
Create an EU organization and enter your billing details from the subscription overview page.
This can be done from sentry.io/signup
If you're already signed into the app you can click your organization name to open a drop-down in the upper right-hand corner of the app, select "Switch Organization" then "Create New Organization"
Initiate the transfer process by opening a ticket with us by sending an email to support@sentry.io with the subject “Billing Transfer to EU Org”.
This request must be sent from a user who’s an owner and/or a billing member in your org
This request must include your US organisation's slug.
This request must include your EU organisation's slug.
Verification of ownership is required, which includes providing either the last 4 digits of the payment card used or a recent invoice from the old organization.
Please note: no data or projects will be transferred.
Additionally, the old organization will be moved to the Free Developer plan upon cancellation, which includes limitations such as a single user and 30 days of data retention.