Issue
One of our past invoices has the wrong information. Can you edit/correct this for us with the new information?
Applies To
Organizations on any paid plan
Resolution
Our system does not allow us to update old invoices.
The system takes the information from the Billing Information page when the invoice is created.
Once the changes are made, future invoices will reflect the updated billing details. To ensure accurate billing details, update the Billing Information page before the next invoice is generated. This includes changes to payment card details or VAT ID.
Payment Troubleshooting
If a renewal payment fails, one common reason is incomplete 3D Secure authentication. To resolve this:
Retry the payment and ensure you complete the 3D Secure prompt when it appears.
If the issue persists, contact your bank or card issuer to verify that your payment method supports 3D Secure authentication and is authorized for online transactions. Following these steps should help resolve most payment-related issues.