Issue
I want to change the email and/or password of my account.
Applies To
All Plans
User Settings
Resolution
To change your email address, follow these steps:
Access Email Settings: Log in to your Sentry account and navigate to the Email Addresses section in your account settings.
Add a New Email Address: Enter the new email address in the "Additional Email" field.
Verify the New Email Address: Check your inbox for a verification email from Sentry. Click the verification link to confirm your new email address.
Set the New Email as Primary: Return to the Email Addresses section in your account settings and click "Set as primary" next to the newly added email address.
Optional - Remove the Old Email Address: If desired, you can delete the old email address from your account. Additional Notes:
Secondary email addresses are used only for notifications and cannot be set as the primary email.
Once the primary email address is updated, you will use it for logging in and password resets.
To change your password while logged in, go to your Security settings, enter your current password, enter your new password twice, and then click "Change password".
If your account was created through SSO, and therefore does not have a password, you can set one by going through our Password Recovery.
If you do not receive the Password Recovery email: Why am I not receiving the password recovery email?