Frequent Asked Questions: New Customers 💬

Sentz is available for download in 180 countries and all you need is a phone number and email address to create a wallet. Sign up for free on the Apple App Store or Android Play Store.

The app is available in every country other than those that fall under global regulatory exclusions. Learn more here. To check if your region is supported, check by trying to download the app from the Apple App Store or Android Play Store.

When you deposit or receive money in Sentz, your local currency or USDT/USDC is converted to eUSD. Here’s everything you need to know:

— What is eUSD?

A stablecoin backed by a diversified basket of other stablecoins, including USDC and USDT. Its unique basket adjusts over time to maintain stability.

— Secure and Private

Unlike most crypto and stablecoins that expose transactions on public ledgers, eUSD ensures complete privacy with end-to-end encryption. Your payment details are only visible to you and the recipient.

— Low Cost

Payments cost just $0.00256.

— Available to Purchase

You can purchase eUSD on Sentz or on the following exchanges:

With eUSD, you get a stable, secure, and private way to manage your funds—perfect for protecting payments like salaries or cross-border transfers. To learn more, please visit our blog post here.

Sentz is a self-custodial wallet, meaning you own and control your funds—just like a physical wallet in your pocket, but digital. Unlike a bank account, no one else, not even Sentz, has access to your funds.

— Your Security, Your Control

Keeping your funds safe is our top priority. By staying informed, you can take full control of your wallet.

At Sentz, we put you in charge of your funds with self-custody. Unlike a bank, where the institution manages access to your account, you are the sole owner of your Sentz wallet and funds. Think of it like the wallet in your pocket—only you control it, and it’s your responsibility to keep it safe. The same goes for your Sentz wallet!

With full ownership comes the responsibility of securing your wallet, starting with backing up your 24-Word Recovery Phrase. This phrase is the key to regaining access to your funds if you lose your device.

Your 24-Word Secret Phrase (or Seed Phrase) is your wallet's backup plan and the only way to access your funds if you forget your PIN or lose your device. It’s a unique set of randomly generated words that acts as the “master key” to your wallet.

We recommend researching to find what works best for you! To learn more, check out this blog post.

Important: Never share your 24 words. Anyone with access to them can control your funds.

Yes, peer-to-peer payments in the Sentz app are private with end-to-end encryption, ensuring that only you and your recipient can view the transaction details.

Unlike most cryptocurrencies that use public ledgers, eUSD transactions remain secure and confidential. Your financial information—such as earnings, spending, and transfers—stays private. This privacy protects you from potential risks like fraud, theft, or discrimination, giving you both security and peace of mind.

The MobileCoin token (MOB) is designed to offer fast, secure, and private transactions. With a focus on user privacy, MOB is ideal for those looking to make transactions without compromising on speed or security. You can make payments using MOB on Sentz or in Signal, the messenger app.

Exchanges that support MOB:

To purchase MOB in the Sentz app, tap "View Assets," select MOB, then tap "Fund."

It's super easy to deposit or fund your Sentz wallet. You can fund by sending stablecoins (USDT or USDC) from external wallets or exchanges or depositing from your bank or credit/debit card. Here's a step-by-step guide:

You can fund your Sentz wallet using a direct bank transfer in Nigeria by following these steps:

Your deposit should be credited to your Sentz account within 3-5 minutes.