We're rolling out new updates with our payment provider, Paybis. This update changes how local currency deposits and withdrawals work inside your Sentz app.
Here is everything you need to know before your next transaction.
What Has Changed?
Before, deposits were from your local currency to eUSD.
Now, deposits will go from your local currency to USDC, then to eUSD.
So, if you see that you are being redirected to deposit in USDC, don't panic. You are on the right track.
What You Will Notice Differently
The Paybis interface now shows USDC, not eUSD. When you use the Paybis interface, you will see that you are buying or selling USDC, not eUSD. But don't worry, your Sentz wallet will receive or send eUSD.
You will need to return to the app to complete a deposit. Unlike before, now, some deposits require you to return to your Sentz app to finish the process. We will send you a push notification when your action is required.
Potential extra 30-minute delay. In some cases, there is an extra 30-minute delay before funds reflect in your Sentz wallet. If your transaction takes longer than before, do not worry, it is likely still within the normal processing time.
Fee Changes: What You Will Pay
For Deposits
There is an additional 0.5% fee that applies depending on your location and the amount being deposited. This fee will appear in the quote, so you know what you are paying for.
Please note that the fee quote might not be accurate if:
The deposit exceeds the limits
Your location changes due to travel, or
Other unexpected factors arise
In those cases, the additional fee applies even if it was not in the original quote.
For Withdrawals
For withdrawals, there is an extra $1 + 0.5% fee.
If you experience any issues or have questions about depositing or withdrawing with Paybis, please feel free to contact our Support team.