When someone leaves you a review on your Google Business Profile, Kit will:
Email you to let you know.
Suggest a response for positive reviews.
If you don’t like the suggested response, you can click "Make Changes" in the Approval Center to modify the response directly within the Hike platform.
Negative reviews won’t have a suggested response — because we believe these should be personal to your business. Since Kit doesn’t know the full story behind each customer review, it’s important that you create a response that feels right for you.
Please note: we can’t offer extra help with review responses for this reason.