When someone leaves you a review on your Google Business Profile, Kit will:
Email you to let you know.
Suggest a response for positive reviews.
If you don’t like the suggested response, you can click "No" and write your own.
Negative reviews won’t have a suggested response — because we believe these should be personal to your business. Since Kit doesn’t know the full story behind each customer review, it’s important that you create a response that feels right for you.
Please note: we can’t offer extra help with review responses for this reason.