If the Onsite Optimizer isn’t working as expected, don’t worry—start by reaching out to our team and let us know what issue you’re seeing. We’ll be happy to investigate.
In the meantime, here are a few common fixes you can try based on your browser:
If you see the message: “Your session has expired”
This usually means cookies are being blocked. You’ll need to allow cookies for the platform.
In Google Chrome:
Follow this guide to enable third-party cookies, or add my.hike.marketing to your list of allowed sites.
Using Safari:
Go to your browser settings and untick “Prevent cross-site tracking” to allow the editor to load.
Using Firefox:
Go to Privacy & Security settings, set Enhanced Tracking Protection to Custom, and untick "Cookies" under the custom settings to let the editor load properly.
Still stuck? Just get in touch and we’ll help get things working smoothly again.