1. Head to the Reviews section of Local

2a. You will see a snapshot of all reviews that are missing a response at the top of the page;

2b. You can also filter the reviews by ones that have no response by using the filter box on the left-hand side of the page;

3. Scroll to the review you want to respond to and click on the text "Respond to This review"

4. Enter your response in the text box and click on Post Response
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5. You can also delete and edit any responses you have left for customers