Claiming
If you’ve recently purchased a wristband, poster, mini CD or other piece of physical merch, you may be wondering how to claim and enjoy all the music and extra content that comes with it.
Tap to Claim:
Either on the packaging or on the item itself, locate the ‘Tap to Claim’ icon. Once you’ve found it, tap your phone directly on it like you’re tapping a card reader.
Generally your phone’s reader should pick up the chip as you tap over the Smart Format, but if that’s not working check your phone brand for where the reader is located. An infographic is below that can help find popular smartphone's NFC sweet spot.
Ensure NFC is Enabled on Your Device
NFC reading is an option on all modern smartphones. If you’re tapping your phone and nothing is happening then it’s possible that NFC reading is disabled on your device. Check to ensure that it has been enabled through the settings menu.
For Android: Go to Settings > Connected devices > Connection preferences > NFC and enable it.
For iPhones: NFC is automatically enabled, but certain apps might require you to enable NFC scanning in the Control Center.
Login & Claim:
Once you've tapped your item, you will be redirected to a page displaying the artwork for the album or EP where you can tap to claim your Smart Format.
Depending on the release, you will have immediate access to the content after tapping or you'll be asked to sign-in/create an account to access.
If it's the second option and you’re not logged in or signed-up to a Serenade account already you will be prompted to input a few small details or sign up with an email account, after which an account will be created for you that will store your exclusive digital album and content.
Accessing your Digital Content
You can use the device you originally tapped to view the content by tapping again the product again, or once you have claimed your Smart Format, it will be sitting there in your profile ready for all of the awesome content to be streamed or downloaded to your heart’s content!
If you can't access your content immediately after claiming, wait for a few minutes and it should appear and be accessible in your profile. If it still hasn’t, contact Serenade via the chatbot in the bottom right corner of the website or via support@serenade.co and a team member will attend to your issue