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I can't access my Smart Format content! What do I do?

This article provides solutions to users who can't seem to access the music or bonus content that comes with Smart formats

J
Written by Jamie
Updated over 2 weeks ago

Accessing the content from your Smart Format is pretty simple, but if you get stuck, try the below:

  1. Once signed in after registering, navigate to your profile by clicking the icon in the top right hand corner of your page

  2. You should see a tile in your 'Collection' that represents the Smart Format that you purchased

  3. If the tile says 'Edition Loading', just wait a minute for it to load your copy. If it continues to say 'Edition Loading' after 30 minutes, drop us an email at support@serenade.co and we'll sort.

  4. Once it's loaded, click your available product to enjoy the music tracks and all the bonus goodies that make it unique!

Additional Pointers:

  • If you purchase a Smart format in an album pre-order window, their may be a countdown to when the album will be available to listen to on release day. You may have access to some tracks that have already been released.

  • Some bonus content may be time sensitive and will only be available when the artist wants it to be.

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