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I can't find my purchase or access the content! What do I do?
I can't find my purchase or access the content! What do I do?

This article provides solutions to users who can't seem to access their Digital Pressings or the bonus content that comes with them

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Written by Max Shand
Updated over 2 months ago

So you've bought your first Digital Pressing but you can't seem to access it or the bonus content that comes with it. Don't worry - we've got you covered with a solution that 9 out of 10 dentists recommend!

  1. Once you've signed in, navigate to your Profile by clicking the icon in the top right hand corner of your page

  2. You should see a tile in your 'Collection' that represents the Digital Pressing that you just purchased

  3. If the tile says 'Edition Loading', just wait a minute for it to load your copy

  4. Once it's loaded, click your available product to enjoy the music tracks and all the bonus goodies that make it unique!

Delays may be slightly longer if you have bought this Digital Pressing on an external marketplace and transferred it to your Serenade account.

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