The Network feature in Serenity Vet helps veterinarians strengthen relationships with trusted clinics, providing faster access to shifts, automated payments, and greater control over your work.
Clinics can invite you to join their private relief network, and you can now invite clinics to connect with you directly from your Network page. Once connected, clinics pay reduced or no service fees when booking shifts with you. This encourages repeat bookings and steady work, while you pay no fees — helping you build a more stable income and stronger professional partnerships.
Here's what this means for you:
Direct shift requests from clinics you've previously worked with.
Faster access to shifts at clinics that recognize and trust you.
Maintaining a steady income through ongoing partnerships with your preferred clinics.
Remaining fully flexible — you can continue browsing and applying to shifts across the Serenity Relief Network.
Full control over who sees your schedule — you decide clinic by clinic, and can change your mind at any time.
More money in your pocket. With lower service fees, clinics have room to pay you more.
Encourage the clinics you already work with to join the platform, helping them save money while strengthening your partnership. To get started, invite clinics you work with or respond to your first request from a clinic, explore your Network page, and begin building stronger relationships with clinics that value your skills — enjoying faster bookings, automated payments, and steady income.
How to invite clinics to your network?
Follow these steps to invite clinics directly from your Serenity Vet account:
Step 1: Open the invite option
Step 2: Send the invitation
The Build Your Network pop-up will appear.
Enter the clinic's email address and click Send Invites.
The invitation contains a default message explaining that you're using Serenity Vet for scheduling and payments, and that you'd like to share your availability with the clinic and receive personal shift requests from them.
The clinic will receive an email with your invitation.
On your Network page, the clinic will appear under Invites with the Pending status. Once the clinic accepts, they'll join your list of clinics and you'll be sharing your availability with them straight away.
If needed, you can resend the invitation directly from this tab.
Important:
A clinic only becomes part of your network after they accept your invitation.
Clinics are never added automatically without their confirmation.
How to accept or decline a network invitation from a clinic?
When a clinic adds you to their network, they're asking you to share your availability with them so they can see when you're free and send you personal shift requests. You can respond in two ways:
From the email – The clinic's email lets you know they've added you to their trusted provider network on Serenity Vet. Click the Share availability button to start sharing with them. If you're not logged in, you'll be asked to sign in or create an account first, and your response is completed once you do.
From your Network page – Go to your Network page and open the Availability requests section. Each card shows the clinic's information, and you can choose to share your availability or decline.
If you share, that clinic can see your availability straight away and start sending you direct shift requests.
If you decline, you don't share your availability with that clinic. The clinic still appears on your Network page, and you can start sharing with them whenever you like by turning their Share availability toggle on — you won't need a new request from them.
A notification marker appears on the Network sidebar menu icon when you have pending requests, so you never miss one.
How to manage my network?
Your Network page is where you can view and manage all your clinic connections. Access it from the Network button in the sidebar menu.
Sections on the Network page
Availability requests – Pending requests from clinics that would like you to share your availability with them.
Invites – Clinics you've invited who haven't responded yet.
Clinics – All the clinics you're connected to, each with its own Share availability toggle.
Actions you can take
Pending requests: Choose to share your availability, or decline.
Share availability toggle: Turn sharing on or off for each clinic individually, at any time.
Resend an invitation: Resends your invitation to a clinic that hasn't responded yet.
How do I control which clinics see my availability?
Every clinic on your Network page has its own Share availability toggle, so you decide clinic by clinic who can see your schedule.
Toggle on – the clinic can see your availability and send you direct shift requests.
Toggle off – the clinic cannot see your availability and cannot send you direct shift requests.
A few things worth knowing:
The toggle turns on automatically when you agree to share with a clinic, and off if you decline.
You can change it as often as you like, and you never have to go through the request again.
The toggle controls the relationship — clinics stay on your Network page, and turning sharing off lets you step back without losing the connection.
If you previously declined a clinic, turning their toggle on is all it takes to start sharing.
Clinics are notified when you start or stop sharing your availability with them, so they know whether to expect your schedule.
Turning sharing off doesn't stop you working with that clinic — you can still browse and apply to their public shifts like any other vet.
Why does keeping my availability updated matter?
Two things need to be true for a clinic to send you a direct shift request: you need availability set on your Schedule, and that clinic's Share availability toggle needs to be on. If either one is missing, your schedule won't appear on their calendar and they won't be able to book you directly.
When a clinic can see your availability:
They can see when you're free to work.
You can receive direct shift requests that match your schedule.
You also get priority invitations for shifts before they are announced publicly.
We recommend setting your availability several months in advance so clinics can plan and invite you early. For instructions, see How do I set up my availability schedule?
How do I access and complete shifts once part of a clinic’s network?
Once you're connected to a clinic and sharing your availability with them:
Keep your availability up to date so clinics can see your schedule and send you direct shift requests. For instructions, see How do I set up my availability schedule?
View and respond to shifts from your in-network clinics in the Shift Requests section on your Dashboard.
Complete and finalize your shift so you can request overtime pay, if needed. For detailed instructions, see How do I finalize my completed shift to receive payment?
After the clinic finalizes the shift on their end, payments are processed automatically, so you don't need to handle invoices manually.
If you have questions or need assistance, our team is here to help. Simply click the messenger button at the bottom-right corner of the screen to contact us.