General

JQL is used to select issues for displaying in Issue Info type of tiles.
Please keep in mind that JQL's that return many issues may take long time to display.
Servado will only display maximum of 500 issue per tab, to prevent performance degradation of the system.

Issues can be filtered based on Claims delivered by the current user.

Examples

Claim values stored in normal Jira custom field

The following will filter issues where:

  • Project key = MYPROJECT

  • Security Level = Customer

  • Issues are not resolved

  • The content of custom field "Customer Email" matches the claim "emailaddress" delivered by the user when he logs in

Project = MYPROJECT AND "Customer Email" ~ "${emailaddress}" AND resolution is EMPTY AND level in ("Customer") ORDER BY created DESC

The following will filter issues where:

  • Project key = MYPROJECT

  • Security Level = Customer

  • Issues are not resolved

  • The content of custom field "Department" matches the claim "department_number" delivered by the user when he logs inĀ 

Project = MYPROJECT AND "Department" ~ "${department_number}" AND resolution is EMPTY AND level in ("Customer") ORDER BY created DESC

Values stored in Servado Customer Card custom field

Please note that searching Servado Customer Card custom field is only available for Jira 8 or above.

In the example below, the name of the Servado customer information card custom field is Customer. The following will filter issues where:

  • Project key = MYPROJECT

  • Security Level = Customer

  • Issues are not resolved

  • The content of custom field "Customer" matches the claim "emailaddress" delivered by the user when he logs in

Project = MYPROJECT AND "Customer" ~ claim("emailaddress", "${emailaddress}") AND resolution is EMPTY AND level in ("Customer") ORDER BY created DESC
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