If you've tried to restore your purchase and it didn't work. Please check the appropriate store for your original Purchase. Here is a link to each platforms's instructions.

You may have purchased it under a different ID on your Apple or Play account. You have to be logged into the account with which you purchased the upgrade.

You can also cancel your subscription by following these links.

Apple iOS
https://support.apple.com/en-us/HT204088

Google Play
https://support.google.com/googleplay/answer/2850369?hl=en

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