Barcode on Mobile - can this also be a QR code?
Yes.
Is there a way to allow any employee (not an SG User) to scan a barcode (QR) to log a ticket to SG - or click a link to request a request - guessing you could use the customer portal?
No, to use a barcode it has to be somebody on the mobile app.
Is there a way to allow any employee (not an SG User) to scan a barcode (QR) to log a ticket to SG - or click a link to request a request - guessing you could use the customer portal?
The Web Portal lets you log a ticket but doesn't have barcode scanning functionality.