Alternative Methods and Troubleshooting Steps for Submitting Claims through HUB
Submitting claims electronically through the HUB offers flexibility and reliability. This article outlines the different submission methods, common issues, and steps to check and troubleshoot claim statuses.
Supported File Submission Methods
HUB provides several methods for claim submissions to suit your business needs:
File Transfer Protocol (FTP): A standard option for submitting claims electronically. FTP allows direct file transfer to HUB.
Third-Party Software: Depending on your requirements, you can use compatible third-party software to submit claims. This offers flexibility and can sometimes integrate with your existing tools for a streamlined workflow.
Troubleshooting Disruptions in Claim Submissions
Occasionally, technical issues (e.g., problems with the sFTP server) can disrupt the submission process. To determine whether your claims are affected:
Assess the Impact Based on Submission Method: \ Claims submitted via the HUB web interface are processed separately from sFTP uploads. If you are using the web interface, your submissions may remain unaffected, even during an sFTP outage.
Check Each Claim’s Status: \ Log in to your HUB account to view the status of your claims. Make sure to verify whether any claim is assigned an "F" status or shows errors.
Continue Normal Processing if No Errors Exist: \ If there are no errors identified in the claim status, the claim will move forward in the process without further intervention needed.
Recommendations for Effective Claim Submissions
Always confirm the compatibility of third-party software with HUB if opting for alternatives to FTP.
Monitor claim statuses regularly to ensure timely follow-ups in case of any disruptions.
Use the HUB interface as a reliable method during periods of technical issues with sFTP uploads.
By understanding the submission methods and proactively monitoring claims, you can ensure a seamless experience with HUB’s system.
For further assistance, please contact HUB Support.