How to Attach Photos to a Claim in ServicePower
When submitting a claim in ServicePower, you may need to attach photos to provide supporting documentation. This guide explains the standard process for uploading photos and addresses alternative scenarios where exceptions may apply.
*Not all networks allow attachments to be added to a claim
Standard Process for Uploading Photos
To attach photos to a claim in ServicePower, follow these steps:
Open the claim you wish to update.
Click on the Documents tab located at the top of the claim interface.
Use the upload option to add your images.
During the upload process, select an appropriate Category for each image to ensure proper organization and processing.
This method ensures that all photos are correctly linked to the claim and categorized for review.
Alternative Scenarios and Exceptions
While the standard workflow involves uploading photos directly to the claim, there may be exceptions:
Email Submission: Emailing photos is not the standard process. Always use the in-claim Documents section for uploads.
Manufacturer-Specific Requirements: If a manufacturer requires photo uploads after the claim has been submitted and the Documents option is unavailable, complete the claim submission first. Then, follow the manufacturer’s instructions to upload the photos as prompted by their process.
By adhering to these guidelines, you can ensure that your claim is processed efficiently and without delays.
For further assistance, consult the ServicePower support team or refer to the application’s help documentation.