How to Handle Freight-Related Issues in Claims
When dealing with claims, freight-related issues can sometimes arise, such as whether freight is included in the claim or how to proceed when freight reimbursement is not requested. Below are guidelines to help you navigate these scenarios effectively.
Freight Inclusion in Claims
If you are unsure whether freight is included in your claim, it is recommended to contact the network that dispatched the work order (WO). They can provide clarity on whether freight costs are covered under the claim and guide you on the next steps.
Submitting Claims Without Freight Reimbursement
In cases where the system requests a freight invoice but you are not seeking freight reimbursement, you can still submit your claim by following these steps:
Attach the part invoice in the Documents tab of the claim.
Once the part invoice is uploaded, proceed to submit the claim as usual.
This process ensures that your claim can be submitted without requiring a freight invoice. By following these guidelines, you can address common freight-related issues in the claims process efficiently and ensure successful claim submission.