Main Menu:
The Main Menu is in the top margin on every page of service Hub. It is used for business operations allowing users to create and manage work orders, line items claims, and user access.
Sub-menu options:
Some of the menu items include sub-menu options. Hovering the mouse over an option will cascade down to reveal available sub options. For some menu options, the Menu will drill down to three levels of sub-options.
Main Menu - Options Definitions and location:
The chart below describes each available option and where each sub-option is located.
Level 1Option Name | Level 2 Sub-menu option | Level 3 Sub-menu option |
Dashboard:Directs users back to Hub's home page, where work order statistics can be viewed and the settings for Hub can be changed. | N/A |
N/A |
Orders: | Work Orders: | New Work Order: |
The Options available under Orders are used to manage and create work orders. To navigate a work order tool, hover over Orders and select from one of the sub-options. | This sub-option is visible when hovering over Orders. It is used to view and update any existing work orders. This tool can also be accessed from the Dashboard when using the Order Search tool. (See the Work Orders page for more information.) | This option allows for the creation of a new work order |
Line Items: | Line Item List: | New Line Item: |
Used to build and track parts and line items associated with a work order. | Navigates to a summary report of all line items displaying data such as, but not limited to, item price, line item number, and line item name. From here, users can click on an line item to open the edit page for that item. | Provides the space to add new line items to the line item list. |
Call Authorizations: | N/A | N/A |
This option takes the user to the list view of call authorizations. Additionally the users can create a new request by clicking on the "Create a New Request" button at the top of the page.
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Claims: | N/A | N/A |
This option is for the submission of new claims to clients as well as managing existing ones. The claims option is unique because it contains several sub-option in its menu. After the claims page opens, the claims menu can be located just below the Main Menu. (See the claims article for more information | N/A
| N/A |
Users: | User List: | New User: |
The User option allows for the administration of users authorized to access the ServicePower Hub solutions. | The user list presents a summary report of all users accessing the Hub solution. The report outline details such as, but not limited to, user name, e-mail, and role. Clicking the user name from here will redirect to the account editing page. | This space allows admins to create a new user account profile to grant access to the ServicePower Hub Solution. |