Overview:

The Claims List page provides a space from which all created claims can be viewed. Users can search for specific claims one by one or use the filter tools provided to locate a claim quickly. Initially the user will be shown incomplete status claims for the last 30 days.

Viewing Claims:

Navigating to Claims List:

Existing Claims can be viewed from the Claims List page in the Claims option. The reader can navigate this location by clicking on 'Claims' from the main menu to open the Claims menu options. Click the first claims menu option labeled 'List' to launch the Claims List page.

Navigating to Claims List

Understanding Claims List Page:

Status Box:

All existing claims utilize one of the nine statuses in the status box. Note that not all 9 statuses may apply as it is determined by client usage. Statuses use a single letter code, signifying the claim status. To filter claims by a status type, click the drop-down arrow inside the status box and select from one of the following status options:

Status Definitions and Letter Code:

Code: (D)

Title: Distributor Review

A Claim is being reviewed by the Parts Distributor, please wait for additional status.

Code: (F)

Title: Forwarded

Claims has passed SERVICEPOWER edits and have been sent to the manufacturer for further editing.

Code: (M)

Title: M`anufacturer review`

The claim is under reviewed by the manufacturer, please wait for additional status.

DO NOT HANDLE CLAIM

Code: (P)

Title: Paid

Claim has been paid, check/EFT sent.

Code: (R)

Title: Rejected

The claim has been rejected for further handling by the manufacturer ONLY. SERVICE POWER cannot handle without authorization from the manufacturer.

Code: (I)

Title: Incomplete

The claim has a problem that needs to be resolved by the service center. You may correct the claim online by clicking on it.

Code: (K)

Title: ServicePower Review

Claim is being reviewed by a SERVICEPOWER representative, please wait for additional status. Do not handle claim.

Code: (S)

Title: Submitted

Claim was successfully edited by SERVICEPOWER and is ready for submission to the manufacturer.

Code: (W)

Title: Manufacturer Reject

Claim cannot be corrected, this is a final rejection from manufacturer.

Completion Date:

A filtered view of completed claims can be applied using the 'Completion Date' fields. The box on the left sets the (Search from) date, and the box on the right sets the (Search until) date. By default, the Completion Date is set to pull all claims within a 60-day period from the date the search is performed.

To change the date range, click each box, delete the pre-populated text and enter the new desired date ranges. To search for a 24-hour period, enter the same date in both boxes.

Search Button:

The Completion Date and the Status fields work together to provide a filtered view of all claims. Clicking the search button will populate all claims of the specified date range with the same Status Code selected in the Status field.

Reading the Search Results:

Once the search button has been pressed, HUB will display all claims matching the search criteria, grouping like items together.

Example: All claims with the same service ctr number will be grouped into a cluster as well as all claims with the same dispatch ticket number will be grouped.

Claims can be reordered by columns by clicking the green header title from the identifier bar.

Opening a Claim

Once the desired claim has been located, open it by clicking the green claim number of the desired claim.