*Please note that at this time payment processing is not available for transactions in the following states: Washington, Idaho, and Michigan.

A credit card payment made within ServicePower HUB can be refunded in full or in part via the following process:

1. Locate the work order which contains the payment that you would like to refund. This can be done via searching the Work Orders page, or by locating the payment transaction directly via the Payment Report and clicking on the Work Order Number in the associated payment record.

2. Once on the Work Order Detail page, navigate to the Price card and locate the payment transaction within the Transactions list. Click on the vertical ellipses next to the payment transaction and select the Refund option. This will bring up Refund modal.

3. For a full refund, select the Refundable Amount option and tap the complete button.

For a partial refund, select the Other Amount option, enter the partial refund amount, and tap the complete button.

If an amount has been previously refunded, the following screen will be displayed. In this case, select the Refundable Amount to refund the remaining transaction balance or Other Amount to key in another partial amount. Hit the Complete button to complete the refund or close the window via the X button to return to the Work Order Detail page.

4. The refund (partial or full) will then be displayed on the Price card within the Transactions list. If not, tapping on the Refresh icon will refresh the list.

5. The sum of all refunds will be displayed as an Adjustment.