When submitting claims, you may have questions as it relates to the claim’s workflow. We at ServicePower HUB are more than happy to assist with what to do or to guide you in the right direction.
In many cases, the Client (Manufacturer/OEM/TPA) or "network" that dispatched the work order to you has set parameters in order to file a claim successfully and you may have to contact the network directly if you're running into certain errors.
ServicePower does not have the ability to approve or reject claims. If inquiries arise regarding claim status, please contact the appropriate entity affiliated with your work order, typically the manufacturer, OEM, or TPA.
Below is a list of the most common reasons/scenarios you may run into that will require you to contact the network directly for further assistance:
Questions about which Job Codes to use for service performed as this vary by manufacturer.
If a Work Order is accidentally marked as completed and status needs reverted.
If your claim is rejected, it's essential to determine the manufacturer, OEM, or TPA linked to your work order and contact them directly for assistance or reconsideration. ServicePower cannot intervene in the claim status. For instance, with claims related to Electrolux or Frigidaire, directly reach out to Electrolux's claims support team for further instructions.
Questions related to Out of Warranty Parts warranty terms (i.e. 5 year or 1-year warranty).
Questions regarding rates and approved mileage.
Questions related to Auto Acceptance Flag vs. email notification acceptance.
Onboarding applications (except Electrolux, which is handled by ServicePower).
Account profile not Active/Available/Eligible.