When submitting claims, you may have questions as it relates to the claim’s workflow. We at ServicePower HUB are more than happy to assist with what to do or to guide you in the right direction.
In many cases, the Client (Manufacturer/OEM/TPA) or "network" that dispatched the work order to you has set parameters in order to file a claim successfully and you may have to contact the network directly if you're running into certain errors.
Below is a list of the most common reasons/scenarios you may run into that will require you to contact the network directly for further assistance:
Questions about which Job Codes to use for service performed as this vary by manufacturer.
If a Work Order is accidentally marked as completed and status needs reverted.
Questions regarding Rejected Claims.
Questions related to Out of Warranty Parts warranty terms (i.e. 5 year or 1-year warranty).
Questions regarding rates and approved mileage.
Questions related to Auto Acceptance Flag vs. email notification acceptance.
Onboarding applications (except Electrolux, which is handled by ServicePower).
Account profile not Active/Available/Eligible.