An external system allows you to identify a ServiceTrade entity via your external system identifier. The external ID can then be used to look up an entity in ServiceTrade using Universal Search (search the top bar of ServiceTrade).
External IDs will also be included in data exports and API results.
Supported ServiceTrade entities:
In this video, we create and use an External ID:
IMPORTANT: External IDs must be unique. For example, if you had an external system called "UPS Tracking Number", a given tracking number 1Z893674502 may only be used once in ServiceTrade. This eliminates the chance of error.
If you need a way to put the same sort of extra identifier on many different objects in ServiceTrade, consider using a tag instead.