Welcome to Adbuilder (Sesimi). Below, you'll find answers to some common questions about using the platform. If you need further assistance, please reach out via Intercom.
Why am I seeing a variety of assets or template when I first log in?
Why am I seeing a variety of assets or template when I first log in?
When you first log in, assets are displayed in Created By order, with the most recently added content shown first. While this might appear unstructured at first, it helps surface recent upload and works-in-progress.
You can change how assets are sorted using the dropdown menu near the upload button. For more precise results, use the search and filter tools.
How do I find assets in Adbuilder?
How do I find assets in Adbuilder?
Adbuilder includes powerful search and filtering tools to help you locate assets efficiently.
💡 Search Tips
Use the Search Bar at the top of the Asset Library to search by keyword.
Results include matches in asset title, tags, categories, and descriptions.
Note that naming conventions can affect results (e.g. "CHR" vs. "C-HR". Newer models use th ehyphenated version).
💡 Filter Tips
Use the filter panel to select Types, Categories, and Tags.
Use 'Shared with Me' to view assets specific to your access level.
Tags can help narrow down by model, colour, year, angle, or other specifics.
Combine filters to refine and return results faster and more accurately.
Why can't I see all assets?
Why can't I see all assets?
If you can't find what you're looking for:
Check Search Terms: ensure correct spelling and avoid overly broad terms.
Adjust your filters: make sure you haven’t set filters that exclude the asset you’re looking for. Sometimes filters can limit results too much.
Verify Your Access: some assets may not have been shared with you, may not be available yet, or may be named differently.
Refresh The Page: occasionally, assets may take a moment to load properly.
Why am I not getting any results from my search?
Why am I not getting any results from my search?
If you are struggling to find specific assets:
Check Search Terms: ensure correct spelling and avoid overly broad terms.
Adjust your filters: make sure you haven’t set filters that exclude the asset you’re looking for. Sometimes filters can limit results too much.
Use Fewer Words: a shorter search query may return more relevant results.
Use Filters: keywords may not always match exactly, but filtering by category and tags will help.
Verify Your Access: some assets may not have been shared with you, may not be available yet, or may be named differently.
How do I find specific vehicle images (e.g. 360 shots or CGI renders)?
How do I find specific vehicle images (e.g. 360 shots or CGI renders)?
To find vehicle imagery:
Go to the Categories list and select 360 Vehicle Images.
Choose your model from the subcategory list.
Use Tags to narrow by colour, year, trim level, or vehicle angle.
Example:
Category: 360 Vehicle Images > Hilux 4x4
Tags: Glacier White, 2023, SR5, Angle 009
Alternatively, you can search using a detailed phrase such as:
Hilux SR5 2023 Angle 009 Glacier White 4x4
Using filters will help further refine the results.
How do I find campaign materials?
How do I find campaign materials?
You can locate campaign materials in two ways.
If you know the campaign name:
Use the Search Bar to enter the name directly.
Apply relevant Tags (e.g. format, channel, size) to narrow your results.
If you're unsure of the campaign name:
Navigate to the appropriate Department (e.g. Toyota Finance).
Select the Campaigns category.
Use Tags like "Campaign" or other relevant identifiers.
Why do similar terms return different search results? (e.g. TCPO vs Toyota Certified Pre-Owned)
Why do similar terms return different search results? (e.g. TCPO vs Toyota Certified Pre-Owned)
Tag and category differences—often due to legacy data or varied dealer usage—can affect search results.
For example:
Searching "TCPO" under Categories may return fewer results than searching it as a Tag.
Clicking a Tag with more results will refresh the view to display all relevant assets.
If standardising terminology would help your workflow, feel free to share feedback with us
Can I download assets?
Can I download assets?
Yes, you can download assets as long as you have download permissions:
Click the asset.
Select the Download button and choose a file format.
If an approval is required, you will be prompted to submit a request first.
How do I navigate search result pages?
How do I navigate search result pages?
To keep the platform fast and easy to use, Adbuilder limits visible pages to 21.
💡 Navigation Tips
Use filters and tags to reduce result volume.
You can also manually enter a page number rather than clicking through one at a time.
Why do some assets not show a preview?
Why do some assets not show a preview?
Certain file types, such as ZIP or AI files, do not support previews.
In some cases, a cover image can be added manually.
If a preview appears broken, check your connection or report the file for investigation.
I still need help. What can I do?
I still need help. What can I do?
If your issue isn’t resolved above:
Reach out via Intercom Chat and share details such as:
Asset name,
Search term,
Filters used,
And any error messages.
Let us know if there are recurring issues — your feedback helps improve search and performance.
You can also view our tutorial videos for walkthroughs of key features. Our support team is happy to assist you with any challenges you encounter in Adbuilder.
We hope this guide helps you navigate Adbuilder smoothly. Don't forget to check out the tutorial videos for a visual walkthrough of key features!