Stay informed about the progress of your claim quickly and easily. Here's a clear guide to what each claim status means:
Pending: Your claim is currently under review.
Declined: Unfortunately, your claim was reviewed and not approved. This means reimbursement for your marketing activity is not possible.
Document Declined: One or more supporting documents need updates before you can resubmit your claim. You'll receive specific instructions to guide you in revising and submitting the required documents.
Document Resubmitted: Your updated documents have been received and are now under review.
Approved: Great news! Your claim has been approved. Reimbursement for your marketing activity is on its way.
Cancelled: Your claim has been cancelled.
For any questions or assistance with your claim, feel free to reach out to our support team.
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