How this article can help you
This article helps you if you have submitted a booking request and have not yet heard back from the hotel, or if your request has been declined.
The hotel still hasn't contacted me after my request, what should I do?
Rest assured, the hotel received your request as soon as it was submitted. No payment has been taken at this stage, only a secure card pre-authorisation has been registered. The establishment has a few days to contact you by email or phone to confirm your time slot.
We invite you to check your spam folder as well as your missed calls, as the hotel's response can sometimes go unnoticed.
If you have not heard anything within 48 hours, do not hesitate to contact us. We will follow up with the hotel to ensure your booking is handled as quickly as possible. You will also find the establishment's contact details in the email you received after submitting your request.
Once the booking is confirmed by the hotel, the amount will be charged to your payment method. If the request is declined, the card pre-authorisation will be automatically released or your gift card recredited.
Why was my booking request declined?
The hotel declined your request, most often due to a lack of availability on the desired time slot. Your card pre-authorisation has been released and you will not be charged under any circumstances.
You can absolutely submit a new request for a different date. If you prefer immediate confirmation, we invite you to explore our experiences with instant booking, which do not require validation by the hotel.
If this experience is particularly important to you, we can also contact the establishment on your behalf to try to find a time slot that suits you.